I Can't Find My Course

If a course is missing, listed incorrectly, duplicated, closed, or showing the wrong scorecard or layout, please let us know so our team can review it.

The best way to report a course issue is through the feedback form in the 18Birdies app. You can also contact Support by email if needed.

In this Article:

  • How do I report a course issue in the app?
  • Can I email Support instead?
  • Frequently Asked Questions

How do I report a course issue in the app?

The best way to report a missing or incorrect course is through the feedback flow in the 18Birdies app.

You can access the feedback option from several places, including:

  • The Course Profile page
  • The three-dot menu from the Me page
  • During a round

When submitting feedback, describe what is missing or incorrect and include screenshots, scorecards, course maps, or other details if available.

Can I email Support instead?

Yes. If you are unable to submit feedback in the app, you can email support@18birdies.com.

Please include as much detail as possible so our team can review the issue.

Helpful details include:

  • Course name
  • Course location
  • What information is missing or incorrect
  • What the correct information should be
  • Hole number, if the issue is hole-specific
  • Tee set, if the issue is scorecard-related
  • Screenshots from 18Birdies
  • Photo of the official scorecard
  • Course website or course map, if available

Frequently Asked Questions

What if I can’t find a course in 18Birdies?

Try searching with a shorter course name or a different search term.

If the course still does not appear, submit feedback in the app or email Support with the course name, location, and any available scorecard or course website information.

What if there are two versions of the same course?

Submit feedback with details about both course profiles, if possible. Let us know which version appears correct.

What if my course recently changed its layout?

Submit feedback with the updated scorecard, course map, course website, or any details about the layout change.

How long do course updates take?

We work as quickly as we can to review and update course information.

Timing can vary depending on the type of request, the information provided, and whether our team needs to verify the change.

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