How to Manage or Cancel Your Premium Subscription

18Birdies Premium subscriptions purchased through the app are billed and managed by the Apple App Store or Google Play.

Use this guide to review your subscription, turn off future renewals, or request a refund from the billing provider that processed your purchase.

Canceling and requesting a refund are separate actions:

Canceling prevents your subscription from renewing again.
Requesting a refund asks your billing provider to reverse an existing charge.

If you want to prevent another renewal and request a refund, complete both processes.

How Do I Find My Billing Provider?

Check your subscription receipt or app-store account to determine where you purchased Premium.

If your receipt came from Apple, manage the subscription through your Apple Account.
If your receipt came from Google Play, manage the subscription through your Google Account.
If you activated Premium with a promotional code, the subscription may not appear in either app store.

Make sure you sign in to the same Apple Account or Google Account used for the original purchase.

How Do I Manage or Cancel My Premium Subscription?

The easiest way to manage your Premium subscription is through the 18Birdies app.

Manage Your Subscription in 18Birdies

Open 18Birdies.
Tap Me on the bottom menu.
Tap the three-dot menu in the top-right corner.
Tap Premium Membership.
Tap Manage Subscription.
Follow the on-screen instructions to manage or cancel your subscription.

Depending on your billing provider, 18Birdies may direct you to the Apple App Store or Google Play to complete the change.

Your subscription is not canceled until Apple or Google Play displays a cancellation confirmation or expiration date.

Manage Your Subscription Through Apple

If you cannot access 18Birdies or complete the in-app process:

Open your device’s Settings.
Tap your name.
Tap Subscriptions.
Select 18Birdies.
Review your subscription or tap Cancel Subscription.
Follow the on-screen instructions.

If there is no cancellation button or you see an expiration date, the subscription is already canceled.

Manage Your Subscription Through Google Play

If you cannot access 18Birdies or complete the in-app process:

Open the Google Play Store.
Tap your profile icon in the top-right corner.
Tap Payments & subscriptions.
Tap Subscriptions.
Select 18Birdies.
Review your subscription or tap Cancel subscription.
Follow the on-screen instructions.

What Happens After I Cancel?

Canceling prevents your Premium subscription from renewing again.

For a paid subscription, you can continue using Premium until the expiration date shown by Apple or Google Play. After that date, your account will return to the Free version of 18Birdies.

Your 18Birdies account, round history, scores, and other saved information will remain available.

If you are canceling a free trial, review the expiration information displayed by your app store. Cancel before the trial deadline shown by Apple or Google Play to avoid being charged.

How Do I Request a Refund?

Refund requests must be submitted to the billing provider that processed the purchase. Refund eligibility and approval are determined by Apple or Google Play.

Canceling a subscription does not automatically request a refund.

Request a Refund from Apple

To request a refund for an Apple purchase:

Go to reportaproblem.apple.com.
Sign in with the Apple Account used for the purchase.
Select I’d like to.
Select Request a refund.
Choose the reason for your request.
Select the 18Birdies purchase.
Submit your request.

Apple will review the request and communicate the decision directly.

Request a Refund from Google Play

To request a refund for a Google Play purchase:

Open the Google Play refund request.
Sign in with the Google Account used for the purchase.
Locate the 18Birdies purchase.
Select the reason for your request.
Complete and submit the refund form.

Google Play will review the request according to its refund policies.

How Do Promo-Code Subscriptions Work?

Premium access activated through a non-renewing promotional code automatically expires at the end of the promotional period. It does not need to be canceled and will not renew through Apple or Google Play.

If you see a message asking you to contact 18Birdies Support when attempting to manage your subscription, your Premium access may have been activated with a promotional code.

If you used a promotional code but also see a charge from Apple or Google Play, contact Support with:

your 18Birdies account email,
device type,
promotional code, if available,
purchase receipt or subscription screenshot.

Frequently Asked Questions

Does Deleting the 18Birdies App Cancel My Subscription?

No. Deleting the app does not cancel an active subscription.

You must cancel through the Apple App Store or Google Play account used for the purchase.

I Canceled, so Why Was I Still Charged?

Check the cancellation date, renewal date, and billing receipt.

If the subscription renewed before your cancellation was completed, the cancellation will prevent the next renewal but will not automatically refund the latest charge.

To request a refund, follow the refund instructions for Apple or Google Play.

Why Can’t I Find 18Birdies in My Subscriptions?

The subscription may have been purchased using another Apple Account or Google Account.

Search your email for the original purchase receipt and confirm which account processed the payment. If you activated Premium through a promotional code, it may not appear as an app-store subscription.

Can 18Birdies cancel my app-store subscription?

It depends on where your Premium subscription was purchased.

If your subscription was purchased through the Apple App Store, 18Birdies cannot cancel or refund the subscription directly. Apple manages the billing, cancellation, and refund process, so you will need to cancel through your Apple subscription settings or request a refund through Apple.

If your subscription was purchased through Google Play, 18Birdies Support may be able to help review the account, cancel the subscription, or assist with refund options.

To help Support find the correct subscription, please include:

Your 18Birdies account email
The email connected to your Apple or Google Play account, if different
A copy or screenshot of your receipt
Any order number shown on the receipt
A screenshot of what you see in your subscription settings

Account and subscription reviews can take a little time, especially if there are duplicate accounts or missing account details.

Can 18Birdies Approve My Refund?

Refund eligibility and approval are determined by the billing provider that processed the purchase.

Submit Apple purchases through Apple’s refund process and Google Play purchases through Google Play’s refund process.

I Accidentally Purchased the Wrong Plan. What Should I Do?

Cancel the subscription through your app-store settings to prevent a future renewal.

Then submit a refund request to Apple or Google Play. Canceling alone does not refund the original purchase.

Will I Lose My Account or Rounds if I Cancel Premium?

No. Canceling Premium does not delete your 18Birdies account or saved rounds.

After your Premium access expires, your account returns to the Free version of 18Birdies. Features and insights that require Premium will become locked.