How to Restore Your Premium Subscription

If you have an active 18Birdies Premium subscription but Premium features are locked, restoring your subscription can reconnect your app-store purchase with your 18Birdies account.

Restoring an existing subscription does not purchase another plan or change your billing settings.

When Should I Restore My Premium Subscription?

Try restoring your subscription if:

You purchased Premium, but Premium features are locked.
You reinstalled 18Birdies.
You signed out and returned to your account.
You started using a new device on the same platform.
Your subscription appears active through Apple or Google Play, but 18Birdies shows a Free account.

What Should I Check Before Restoring?

Before restoring your subscription, confirm that:

You are signed in to the correct 18Birdies account.
You are using the same Apple Account or Google Account used to purchase Premium.
Your Premium subscription is active in your app-store subscription settings.
You are using the latest version of 18Birdies.
Your device has an active internet connection.

How Do I Restore Premium on an iPhone?

To restore your subscription:

Open 18Birdies.
Tap Me on the bottom menu.
Tap the three-dot menu in the top-right corner.
Tap App Settings.
Tap Restore Subscription.
Wait for the restoration to finish, then return to the app and check the Premium feature again.

Make sure your iPhone is signed in to the same Apple Account used to purchase Premium.

How Do I Restore Premium on Android?

First, confirm that your Premium subscription is active:

Open the Google Play Store.
Tap your profile icon in the top-right corner.
Tap Payments & subscriptions.
Tap Subscriptions.
Select 18Birdies and confirm that the subscription is active.

Then reopen 18Birdies while signed in to the correct 18Birdies and Google accounts.

Flagged for review: Confirm whether the current Android version includes an in-app Restore Subscription button. The existing public article relies on force-stopping apps and clearing Google Play data, which should not be republished without confirming that it is still the approved troubleshooting process.

What Should I Do if Premium Is Still Locked?

If restoring does not unlock Premium:

Close and reopen 18Birdies.
Confirm that your subscription still appears active through Apple or Google Play.
Confirm that you are signed in to the correct 18Birdies account.
Restart your device.
Try restoring the subscription again.

If Premium is still locked, contact Support with:

your 18Birdies account email,
device model,
Apple App Store or Google Play as the billing provider,
purchase receipt or subscription-status screenshot,
screenshots of the locked Premium feature,
your 18Birdies app version.

Frequently Asked Questions

Will Restoring My Subscription Charge Me Again?

No. Restoring reconnects an existing app-store purchase with your 18Birdies account. It does not purchase a new subscription.

Can I Restore Premium Using a Different Apple Account or Google Account?

No. Your device must be signed in to the same Apple Account or Google Account used for the original purchase.

Can I Restore an Android Purchase on an iPhone?

A subscription purchased through Google Play cannot be restored through the Apple App Store, and an Apple subscription cannot be restored through Google Play.

See Switching Phones or App Stores with Premium for instructions.

Why Does My Subscription Show as Active, but 18Birdies Still Shows a Free Account?

You may be signed in to a different 18Birdies account from the one connected to the purchase.

Confirm your account email, restore the subscription, and contact Support if Premium remains locked.

Can I Restore an Expired Premium Subscription?

Restoring cannot reactivate an expired subscription. To use Premium again, tap Go Premium and select an available subscription plan.