Recovering Your 18Birdies Account

If you cannot access your 18Birdies account and do not remember your login information, 18Birdies Support may be able to help locate your account and verify ownership.

Account recovery is helpful if you forgot which email address, phone number, or login method you used to create your account.

When should I contact Support for account recovery?

Contact 18Birdies Support if:

You cannot remember the email address on your account
You cannot remember the phone number on your account
You previously used Facebook Login
You got a new phone and your account looks empty
You believe you may have created more than one account
You are unable to reset your password

What information should I include?

To help Support locate your account and verify ownership, include as much of the following information as possible:

First and last name on the account
Email address or phone number you may have used
Names of a few friends in the app
A few recently played courses
Approximate number of rounds played
Your 18Birdies Handicap, if known
Whether the account is Premium or Standard
Whether you use iPhone, Apple Watch, Android, or Wear OS
Any screenshots that may help identify the account

Send this information to support@18Birdies.com.

What if I used Facebook Login?

Facebook Login is no longer supported.

If your account has an email address or phone number connected, you can still log in using that email address or phone number.

If your Facebook-created account does not have an email address or phone number connected, contact Support for help recovering your account.

What if I got a new phone and my account looks empty?

Your rounds and stats are stored with your 18Birdies account, not on your phone.

If your account looks empty after getting a new phone, you may have created a new account instead of logging into your existing one.

Try logging out and signing in with the email address or phone number you used before. If you are not sure which login was used, contact Support for help.

I Logged In and My Account Looks Empty

If your account looks empty after logging in, you may have logged into the wrong account or created a new one.

Try logging out and signing in with another email address, phone number, or login method you may have used.

If you are not sure which account is correct, contact Support.

Can I merge two accounts?

No. Due to privacy restrictions, users are not able to merge the data of multiple accounts.

Frequently Asked Questions

Can Support recover my account without verification?

For account security, Support may need to verify ownership before helping you access an account.

What if I do not know my 18Birdies Handicap?

That is okay. Include as much other information as you can, such as recently played courses, friend names, or approximate round count.

Can I recover an account if I no longer have the same phone?

Yes. Your account is not tied only to your device. You can log in from a new device using your existing account credentials.

What if I accidentally created a new account?

Contact Support and provide details for both accounts if possible. Support can help identify the correct account.