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Samsung GPS Troubleshooting Tips

If you're having trouble with the GPS on your Samsung phone, don't worry! We have a few troubleshooting steps to help you restore functionality to your GPS. 

Make sure you're on the latest version of One UI and Android

  1. Open the Settings app.
  2. Tap 'Software Information'.
  3. Make sure that you are on the latest version of One UI (2.1) and Android (10).

High Accuracy Mode

The first step is to turn High accuracy mode on. You can find this setting by 

  1. From your Android home screen, find and open Settings.
  2. Tap Location.
  3. Turn on the High Accuracy Feature.

Check if Android Puts 18Birdies to Sleep

If an app is set to be put to sleep while not in use, it can prevent the GPS location from being updated in between shots. Please try this to check if 18Birdies is set to be put to sleep.

  1. From your Android home screen, find and open Settings.
  2. Tap Device Care.
  3. Tap Battery at the bottom. 
  4. On the Battery page, press the three dots at the top right 
  5. Tap Settings. 
  6. Tap Sleeping Apps and see if 18Birdies is listed (and if so move it from the list).

Clear Your Cache

If you have a lot of apps on your device, if you haven’t restarted in a while, or if you are a heavy GPS user, clearing the cache for the app can help GPS issues. Try this to clear your cache.

  1. From your Android home screen, find and open Settings.
  2. Tap Apps and notifications
  3. Tap 18Birdies.
  4. Tap Storage.
  5. Tap Clear Data.

Perform a Hard Reset 

It is extremely important that you back up all pictures, videos, etc that you want to keep. Resetting your device will remove any data that is physically stored on the device. If you are not comfortable with backing up and restoring devices, we highly advise you to not reset your device. 

  1. From your Android home screen, find and open Settings.
  2. Tap General Management or Backup and Reset.
  3. Tap Factory Data Reset.
  4. Review the information and tap Reset You will need to enter your PIN/pattern if you have one after you tap reset
  5. Tap Delete All
  6. You will have to wait for a bit while your device resets itself. 
  7. Finish completing your phones setup and re-download / restore your data
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