Samsung Device Troubleshooting Tips

If you're having trouble with the GPS on your Samsung phone, don't worry! We have a few troubleshooting steps to help restore your GPS's functionality. 

Make sure you're on the latest version of One UI and Android

  1. Open the Settings app.
  2. Tap Software Information.
  3. For the best experience, we recommend using the latest version of One UI and Android.

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High Accuracy Mode

The first step is to turn High Accuracy Mode on. You can find this setting by 

  1. From your Android home screen, find and open Settings.
  2. Tap Location.
  3. Turn on the High Accuracy Feature.

Check if Android Puts 18Birdies to Sleep

If an app is set to be put to sleep while not in use, it can prevent the GPS location from being updated in between shots. Please try this to check if 18Birdies is set to be put to sleep.

  1. From your Android home screen, find and open Settings.
  2. Tap Device Care.
  3. Tap Battery at the bottom. 
  4. On the Battery page, press the three dots at the top right 
  5. Tap Settings
  6. Tap Sleeping Apps and see if 18Birdies is listed (and if so move it from the list).

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Clear Your Cache

If you have a lot of apps on your device, if you haven’t restarted in a while, or if you are a heavy GPS user, clearing the cache for the app can help GPS issues. Try this to clear your cache.

  1. From your Android home screen, find and open Settings.
  2. Tap Apps and notifications.
  3. Tap 18Birdies.
  4. Tap Storage.
  5. Tap Clear Data.

Galaxy Watch and Wear OS Optimization Tips

Wear OS Watches are an amazing piece of technology. With the 18Birdies Wear OS Watch app, we bring you an easier take on the 18Birdies experience. Now you can score your round, log stats, and get distances directly from the watch!

We have a few tips designed to help make the watch experience as smooth as possible. Here are some tips on optimizing your 18Birdies Wear OS experience:

  1. Set 'Screen Timeout' to 1 Minute.
  2. Set 'Show Last App' to 1 hour.
  3. Turn 'Tilt to Wake' off.

These options may be different for your Wear OS device. For detailed instructions specific to your Wear OS device, please refer to your device manufacturer.

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You will first need at least Wear OS 2.0 and an Android running 6.0 or later. 

Power Saving Mode

The Wear OS Power Saving mode may affect the performance and responsiveness of GPS distances on your Wear OS device. To disable Power Saving Mode, try this:

  1. From your Watch home screen, find and open Settings.
  2. Tap Battery.
  3. Tap the toggle to disable Power Saver Mode.

Location Services

If you are experiencing difficulties with GPS accuracy, you may need to enable Location Services on your watch.

  1. From your Wear OS home screen, find and open Settings.
  2. Tap Location.
  3. Tap the toggle to enable Location Services. You may also want to toggle on the "Improve your accuracy" option, if available.

  1. To ensure Location Services are enabled on your Wear OS device, swipe directionally down from the top of your Wear OS device screen. 
  2. Then swipe directionally to the left to see the Location Services icon. 
  3. In the screenshot below, Location Services are indicated as enabled (blue location icon).

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Show Last App

Open the Settings app on your watch to configure your watch hardware settings prior to launching the 18Birdies app in the following configuration to optimize your watch for use with 18Birdies.

Please use the following instructions to make sure that you have set your watch to return to the app after it sleeps:

  1. Tap 'Display' 

  2. Tap 'Show Last App'.

  3. Make sure that 'Within 1 Hour' is selected.

  4. Navigate back and tap on 'Screen Timeout' and make sure that ' 1 Minute' is selected.
  5. Navigate back and make sure that ' Raise wrist to wake' is in the 'Off' position.
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